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Jaded London

Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

LocationLondon, England, United Kingdom
Work modehybrid
Typefull-time
DepartmentLogistics / Supply Chain
Company size11+ people
First seen1w ago
Last seen8h ago
About the company
Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns
About the role
Department: Logistics / Supply Chain
Reports to: Head of Logistics
Role Overview;
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
Outbound Logistics – E‑Commerce & Retail (Primary Focus)
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Coordinate daily outbound shipments across e-commerce and retail store replenishment.
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Ensure on-time, accurate dispatch in line with SLAs and brand standards.
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Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
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Support launches, campaigns, and store opening outbound requirements.
Express Carrier & Last‑Mile Delivery Management
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Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
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Monitor delivery performance, transit times, and exceptions.
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Resolve delivery issues in collaboration with Customer Service.
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Support freight invoice validation and carrier performance reviews.
Bonded Warehouse Operations & Customs Compliance
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Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
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Maintain accurate duty-unpaid and duty-paid inventory records.
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Liaise with customs brokers, freight forwarders, and warehouse teams.
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Support audits, reconciliations, and documentation accuracy.
Inbound Logistics (Ad Hoc Support)
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Track inbound supplier and production shipments.
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Support customs clearance and delivery scheduling.
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Ensure inbound stock availability for launches and retail needs.
Return Logistics & Reverse Supply Chain
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Coordinate e-commerce and retail store returns with carriers and warehouses.
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Ensure timely processing, grading, and restocking of returned stock.
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Support compliant handling of international and bonded returns.
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Monitor return volumes, turnaround times, and cost impacts.
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Work closely with Customer Service to resolve return-related issues.
Retail Store Network Support
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Support logistics for new store openings, refits, and VM rollouts.
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Coordinate replenishment and ad hoc shipments to stores.
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Support store-to-store and store-to-warehouse transfers.
Requirements
Skills & Competencies
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Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
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Experience managing express parcel and courier services.
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Knowledge of bonded warehouse operations and customs compliance (highly desirable).
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Strong organisational skills with attention to detail.
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Confident using WMS/TMS systems, carrier portals, and Excel.
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Proactive problem‑solver with the ability to work calmly under pressure.
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Clear communication skills with internal teams, carriers, and external partners.
Experience & Qualifications
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4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
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Experience in outbound logistics and last‑mile delivery management.
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Exposure to bonded or customs‑controlled warehousing is a strong advantage.
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Familiarity with inbound and return flows within an e‑commerce or retail environment.
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Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.
Personal Attributes
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Highly organised, detail‑focused, and reliable.
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Hands‑on, proactive, and solution‑oriented.
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Thrives in a scale‑up environment with evolving processes.
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Strong sense of ownership and accountability.
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Interest in fashion, retail, and delivering great customer experience.
Benefits
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50% Employee Discount
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24 days holiday per year (plus bank holidays)
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A paid day off on your birthday
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A paid moving day per year
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Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
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Pension Scheme
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Bonus Scheme
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Employee Assistance Programme for you and your family
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£500 employee referral bonus scheme
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Local Business Discounts (cafés, fitness, beauty etc)
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North-West London office location directly located next to good transport links
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Casual office dress code (your style of dress is up to you, wear what you feel best in)
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Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
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Regular Office Social Events (e.g. payday socials)
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