Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
ZEISS

Service Engineer

LocationHsinchu City
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedAug 5, 2026 · 2mo ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Install the tool at customer site and provide quality service to maintain tool availability
Technical escalation owner to HQ for tool down, performance issue and customer wish
Technical contact window of OEM partner/customer and manage the communication
Collaboration with HQ on service related documents and procedures
Collaboration with Application team for customer's escalation
Support Software and Application activities
Train field service engineers
Ensure the tool installation success within defined cycle time
Ensure effective communication and escalation for problem solving
Create and maintain the database of service lesson learnt and BKM
Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills
On-call or on-site duty for the fast response to customer's tool down escalation
Master or Bachelor's degree in engineering
3+ years as an equipment engineer in semiconductor industry
E-beam inspection tools service experience is required
Quality hands-on capabilities
Fluent English - TOEIC 750
Willing to travel internationally and domestic for required training and customer service
Good internal/external communication and interpersonal skills
High customer orientation with high flexibility and deep engagement in regard to tool service
Data analysis, report/presentation skill
Creative: Out-of-the-box thinker
Field service engineer experience of equipment suppliers
3-6 months travel for initial training is required
Skills
TOEIC
Responsibilities
【Main Task】
• Install the tool at customer site and provide quality service to maintain tool availability.
• Technical escalation owner to HQ for tool down, performance issue and customer wish.
• Technical contact window of OEM partner/customer and manage the communication.
• Collaboration with HQ on service related documents and procedures.
• Collaboration with Application team for customer’s escalation
• Support Software and Application activities
• Train field service engineers
【Specific Duties】
• Ensure the tool installation success within defined cycle time.
• Ensure effective communication and escalation for problem solving.
• Create and maintain the database of service lesson learnt and BKM.
• Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
• On-call or on-site duty for the fast response to customer’s tool down escalation.
Requirements
【Education】
• Master or Bachelor’s degree in engineering.
【Experience】
• 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
• E-beam inspection tools service experience is required.
• Quality hands-on capabilities.
• Fluent English - TOEIC 750
• Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
• Good internal/external communication and interpersonal skills
• High customer orientation with high flexibility and deep engagement in regard to tool service
【Other skills】
• Data analysis, report/presentation skill.
• Creative: Out-of-the-box thinker.
Your ZEISS Recruiting Team
More roles at ZEISS
Tech Lead - ServiceNow ITSMData EntrySenior Application EngineerInternship – Software Engineering & Agentic Systems for Digital Twins (f/m/x)Digital Workplace Service Manager (f/m/x)
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE