Customer Service Representative | Claims
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Before you apply
Salary$22 – $45k
LocationTempe, AZ, US
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentAdministrative & Clerical
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma required
Minimum one (1) year customer service experience required
Experience performing highly, independent, complex clerical work involving extensive record keeping
Ability to operate a computer keyboard with accuracy and speed
Experience with using multiple software and platforms
Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions
Deal effectively and professionally with adverse and difficult situations
Establish and maintain effective partnerships both internally and externally
Prior insurance experience in claims and/or call center experience preferred
Overview
Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ.
Compensation: $21.63/hr (annualized at $45,000) + bonuses
Hours: Monday - Friday | 8:30am - 5:30pm
Essential Functions:
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Triages all incoming calls regarding new and existing workers’ compensation claims.
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Intake new claims and act as liaison between employee and Third-Party Administrator (TPA).
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Refer injured workers to treatment facilitates and arrange for transportation when needed.
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Assist with facilitating post-accident drug testing.
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Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
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Enter claim data into various claims management systems.
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Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
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Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
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Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed.
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Collect and submit required paperwork to TPA.
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Assist with return-to-work process.
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Send Acknowledgment letters and post-incident paperwork to various.
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Make effective and appropriate decisions.
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Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications.
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Prepare clear and concise documentation in written and oral communications.
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Comfortable with working in a team environment.
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Perform clerical tasks and projects as assigned.
Qualifications:
•
High School Diploma required.
•
Minimum one (1) year customer service experience required.
•
Prior insurance experience in claims and/or call center experience preferred.
•
Experience performing highly, independent, complex clerical work involving extensive record keeping.
•
Ability to operate a computer keyboard with accuracy and speed.
•
Experience with using multiple software and platforms.
•
Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions.
•
Deal effectively and professionally with adverse and difficult situations.
•
Establish and maintain effective partnerships both internally and externally.