Role and Responsibilities
• Team Support & Leadership: Support the Housekeeping Lead with day-to-day direction and coordination of housekeeping staff, helping foster a positive, professional, and team-oriented environment.
• Daily Operations: Assist with coordinating daily housekeeping activities and ensuring guest rooms, cabins, lodge areas, and public spaces are cleaned and maintained to established standards.
• Quality Control: Conduct routine room and area inspections, identify areas needing attention, and provide follow-up and support to ensure cleanliness and quality standards are consistently met.
• Scheduling & Coordination: Assist with daily staffing and coverage needs, including weekends, holidays, and periods of varying occupancy.
• Training & Support: Assist with training new housekeeping team members on cleaning procedures, property standards, safety practices, and the proper use of supplies and equipment.
• Inventory Support: Help monitor housekeeping supplies, linens, and equipment and communicate inventory needs to the Housekeeping Lead.
• Guest Service: Respond to housekeeping-related guest requests and concerns promptly and professionally, escalating issues to the Housekeeping Lead or appropriate department when needed.
• Safety & Sanitation: Help ensure housekeeping team members follow established health, safety, sanitation, and chemical-handling procedures.
• Equipment & Maintenance: Report housekeeping equipment or facility issues and communicate maintenance needs to the appropriate department.
• Cross-Department Collaboration: Work closely with Front Desk, Maintenance, and Restaurant teams to communicate housekeeping needs and support a seamless guest experience.
• Hands-On Support: Perform housekeeping duties as needed, particularly during busy periods or when additional coverage is required.
• Leadership Support: Serve as a point of contact for the housekeeping team when the Housekeeping Lead is unavailable and help provide direction and support as needed.