Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.
Key Responsibilities
End-User Support
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Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office
Basic scripting for M365 user management & automation (PowerShell)
Qualifications
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Diploma / B.E. / B.Tech in IT, Computer Science, or related field
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5–8 years of hands-on IT support & systems administration experience
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Proven experience supporting both Windows and macOS in a corporate environment
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Microsoft certifications: MS-900, MD-102, AZ-900, or equivalent (preferred)
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Strong English communication — verbal, written, and documentation skills
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Ability to manage multiple priorities and work independently in the Bangalore office
Good to Have
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Experience in a manufacturing or technology company (multi-site environment)
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Familiarity with Lumilens tools: ERP, Slack/Teams, SharePoint
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Exposure to CCTV/physical security or AV systems management
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Basic understanding of SASE/Zero Trust concepts (SDWAN or similar)
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ITIL Foundation certification or equivalent service management exposure
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Mandarin or Malay language skills a plus for local stakeholder support
Legal
Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.