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R.
R. R. Donnelley

Office Services Associate

Salary$18/hr
LocationHouston, TX, us
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedOct 7, 2026 · 5d ago
Verified live3h ago
At a glanceSummarised by Seekless from the posting.
Must have15
High school diploma or equivalent
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required in order to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Eligibility1
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen
Skills
digital reprographics
mail equipment
email
Benefits
Medical
Dental
Vision
Paid time off
Disability insurance
401(k)
Life insurance
Parental leave
Adoption assistance
Tuition assistance
Company Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
About the role
Shift: Monday-Friday, 8:30am-5:30pm
(* denotes an “essential function”)
•
*Utilize appropriate logs for all office services work.
•
*Ensure that job tickets are properly filled out before beginning work.
•
*Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
•
*Follow procedures to run jobs in proper order.
•
*Communicate with supervisor or client on job or deadline issues.
•
*Meet contracted deadlines for accepting, completing, and delivering all work.
•
*Troubleshoot basic equipment problems.
•
Be able to lift up to 50 lbs. on a regular basis.
•
Prioritize workflow.
•
Performs Quality Assurance on own and work of others.
•
Load machines with various paper, toner, supplies.
•
Answer telephone, emails, and place service calls when needed.
•
Interact with clients in person, over the phone or electronically.
•
Adhere to Williams Lea policies in addition to client site policies.
•
Use equipment and supplies in a cost-efficient manner.
Qualifications
•
High school diploma or equivalent.
•
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
•
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
•
Familiar with general back office procedures to meet and maintain client satisfaction.
•
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
•
Good written and verbal communication skills, including professional telephone and email etiquette.
•
Attention to detail with good organizational skills.
•
Must be able to meet deadlines and complete all projects in a timely manner.
•
Ability to handle sensitive and/or confidential documents and information.
•
Able to make independent decisions that conform to business needs and policy.
•
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
•
Must work well in a team environment.
•
Must be able to interact effectively with multi-functional and diverse backgrounds.
•
Ability to work in a fast-paced environment.
•
Must be self-motivated with positive can-do attitude.
Additional Information
The salary range for this role at the noted RRD location is $18.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Hiring process
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Legal
RRD is an Equal Opportunity Employer, including disability/veterans
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
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