Program Leadership: Vendor ManagementSet the operating model for how we work with server manufacturers, hardware vendors, and maintenance providers: service expectations, ownership models, escalation paths, and performance metrics. Run the cadence of business and operational reviews that hold vendors to those metrics, and lead root cause analysis and corrective action plans when systemic hardware issues show up. When repairs stall, quality slips, or service gaps appear, you’re the one driving vendors to resolution, not absorbing the work yourself. Partner with engineering, supply chain, and data center ops so spare parts and repair readiness planning stays ahead of need, and lead the operational readiness plan for new server platforms coming online, including high density GPU systems.
Program Leadership: Infrastructure SoftwareOwn the program plan for the software that keeps the server lifecycle running: provisioning, OS install, firmware, hardware validation, monitoring, repair workflows, decommissioning, data sanitization. Translate operational pain points into scoped projects with milestones and acceptance criteria, then coordinate the software engineers, production systems engineers, and platform teams actually building it. Track progress, risk, and dependencies across the roadmap, run project reviews, and make the calls that unblock delivery when teams disagree on priority. Define the metrics that prove the work mattered (automation coverage, ticket reduction, deployment quality) and drive the documentation, release readiness, and handoff standards the org runs on. You’ll also help set the direction for how AI assisted tooling gets adopted into infrastructure operations.
Program Leadership: Strategic InfrastructureBuild and own the execution plan for data center decommissioning, server migration, new site delivery, and hardware reuse programs, coordinating the engineering, operations, and vendor teams who carry out the physical work. Structure the plan for server relocation, asset retirement, and data erasure workstreams across regions, and step in to lead urgent infrastructure initiatives when a program needs stronger leadership to get unstuck.