At a glanceSummarised by Seekless from the posting.
Must have3
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Nice to have4
Two or more years of supervisory experience in a sales or service environment
High school diploma or equivalent
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Eligibility1
Open availability – required to work store opening and closing shifts, as well as on weekends (between 7:00am and 9:30pm)
Benefits
Employee discount
Competitive salary
Health insurance
Career advancement
Retirement fund
Summary:
Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).
Responsibilities:
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Provide supervision and leadership to the team members of the department, in partnership with the manager
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Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
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Foster the growth and development of team members by training various standard operating procedures and processes
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Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
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Perform administrative tasks related to their assigned department
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Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
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Promote company programs to team members and customers
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Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
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Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
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Assist in other areas of the store when business needs dictate
Qualifications:
•
Two or more years of supervisory experience in a sales or service environment is preferred
•
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm)
•
High school diploma or equivalent is preferred
•
Ability to evaluate customers’ needs and make recommendations based on needs
•
Ability to provide superior customer service and exceed customer’s expectations
•
Ability to use good judgment and logic
•
Experience in a related field or outdoor lifestyle
•
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Legal
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
•
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!