AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:
• Support Transition
• New services and products onboarding
• Bug fix
• Enhancements
Responsibilities
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Set-up, configuration, and day to day administration of the SNOW platform
Including upgrades and regular patch deployments
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Bug fix and proactive performance improvement initiatives for Platform.
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System reliability and platform health
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Good understanding of ServiceNow architecture
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Experienced in customization for Catalogue and all ITSM modules.
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Experienced with creating ITSM/ITOM Reporting dashboards.
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Proactive monitoring and ensuring security compliance, user access controls.
Code review and deployment, update sets creation. Change review and deployment.
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Update/configure busine rules and Foundation Data as per business requirements.
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Experience in defining IRE rules, Discovery Patterns and CMDB Classes
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Expert understanding of CSDM
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Expert understanding and experience of Service Map and Dependency Map
Collaborate with project teams for customization and configuration.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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