Purpose of the role
Global Blue is a leader in transaction processing business and supports more than 35 countries (mainly Europe). Successful processing of transactions is how we generate revenue.
The Jr. Operations Support role will support members of the Operations team,
collaborate with other processing teams and liaise with outsourcing companies.
Responsibilities
• Ensure the timely preparation and dispatch of all outgoing shipments via DHL,
GO4, and Slovak Post (including Merchant Invoices, Agent Debit Notes,
competitor-related correspondence, transaction documents sent to tourists, and other operational documents)
• Monitor shipment status, resolve delivery issues, and maintain accurate shipment records.
• Prepare and maintain operational reports and track key administrative activities.
• Coordinate the procurement and replenishment of supplies and operational
materials for both the Operations team and outsourced teams.
• Communicate and collaborate with outsourcing partners and external suppliers to support smooth day-to-day operations.
• Ensure compliance with internal policies, procedures, and audit requirements by maintaining accurate documentation and supporting records.
• Support continuous improvement initiatives by identifying process gaps and
recommending operational enhancements.
• Duties and responsibilities can be changed after arrangement
Main KPI’s
• Communication with Operations teams, outsourcing partners, and vendors.
• Support operations team with daily activities
• Focus on administrative performance, particularly in the context of invoice
registration ensuring that the process is efficient, accurate, and compliant with
internal and external requirements
Competencies
• Solid communication skills both written and verbal
• Advanced knowledge of English (B1 level at least)
• Microsoft office advanced user
Skills
• Independence and active approach to work
• Excellent time management skills: ability to organize, multitask, prioritize and
work under pressure
• Solid communication skills both written and verbal
• Strong organizational and planning skills
• Advanced knowledge of English (B1 level at least)
• Microsoft office advanced user
Qualifications and education requirements
• Secondary school education or higher
• Previous experience with similar role is an advantage
• Previous experience with work in international environment is an advantage