Field Service Engineer - Southeast
Read straight from Alcon's careers page, verified 2d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRemote, North Carolina
Work moderemote · United States
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
PostedOct 2, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Associate's degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
Experience working with advanced medical devices and with medical devices that use lasers
Accustomed to working with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools
Ability to lift 50 pounds
Skills
ServiceMax
CRM
Benefits
Health insurance
Life insurance
Retirement
Flexible time off
About the company
At Alcon, we’re passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
About the role
As a LenSx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.
In this role, a typical day will include:
•
Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
•
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
•
Escalate issues to relevant engineering teams
•
Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
•
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
•
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
•
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Key Requirements/Minimum Qualifications:
•
Associate’s degree or equivalent years of directly related experience
•
The ability to fluently read, write, understand, and communicate in English
•
2 years of Relevant Experience
Preferred Qualifications:
•
Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
•
Experience working with advanced medical devices and with medical devices that use lasers.
•
Accustomed to working with hospital operating room and surgery center protocols.
•
Working knowledge of ServiceMax / CRM tools.
•
Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
•
Travel Requirements: approximately 30% overnight
•
Territory: Southeast – Primarily NC
How to Thrive at Alcon:
•
Imagine your career like never before with focused growth and development opportunities
•
Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
•
Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.