Revenue Cycle Specialist - Customer Service/Call Center - Must Reside in Colorado
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Before you apply
Salary$47k – $66k
LocationAdministrative Offices - 601 Broadway, Denver, CO 80203
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentBilling and Collections
Company size5,001–10,000 people
PostedSep 25, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED
1-3 years Experience in a hospital or clinic revenue cycle setting
Knowledge and understanding of insurance benefit plans and explanation of benefits
Current knowledge of regulatory requirements and codes
10-key by touch
Typing a minimum of 25 words per minute (WPM)
Basic skills in word processing and spreadsheet applications
Ability to prioritize work activities with minimal supervision
Strong written and verbal communication skills
Analytical thinking
High level of computer accuracy
Organization and problem solving skills
Ability to utilize various software applications and information systems
Ability to adapt easily to change
Ability to read and understand the payer explanation of payment
Associate's Degree
Must Reside in Colorado
Skills
Siemens Invision
imaging system
eligibility software
word processing
spreadsheet applications
10-key by touch
Benefits
Paid time off
Parental leave
Retirement plan
Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Wellness program
Public transportation pass
Childcare discount
Tuition reimbursement
Professional development
Public service loan forgiveness
About the role
We are recruiting for a mission-driven Revenue Cycle Specialist - Customer Service/Call Center - Must Reside in Colorado to join our team!
About the company
We’re with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.
Our Values
Respect | Belonging | Accountability | Transparency
Department
Billing and CollectionsJob Summary
Under general supervision, the Specialist ensures optimal reimbursement for hospital or provider billing on inpatient and outpatient accounts. Provides customer service, billing, timely follow-up, cash application processes, reconciling payer remittance, denial management and appeal functions for claims to government or grant funded programs, worker’s compensation, commercial insurance. Provides financial guidance on self-pay accounts. Interprets explanation of benefits. Investigates delinquent accounts for legal liability. Acts as liaison support between the Hospital and Physician Business Services departments and third-party payers and other Denver Health departments. Utilizes various software applications and information systems to perform work processes.
Essential Functions:
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Completes claims submissions, performs review of accounts, ensure that work performed is accurate and complete. Consistently documents contact with debtor/insurance and/or any other content to the account using appropriate methods. Reviews account information and make necessary changes. Researches, corrects, and resubmits claims within the mandated time frames to avoid loss of revenue. Initiates collections by contacting third party payer/debtor or designated representative. If assigned to cash applications assures that payments are posted and reconciled timely (40%)
•
Returns assignments within the appropriate timeframe and with suggestions for resolution or process improvement. Completes worklists as assigned. Work product is consistently of high quality. Staff QA’d weekly and must be at 97% or higher. (20%)
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Uses billing systems efficiently and appropriately. Follows and understands actions needed to correctly effect patient accounts with the Siemens Invision system. Utilizes the imaging system to perform needed account research; able to scan, import and export if needed. Uses eligibility software to ensure the correct payer is billed. (15%)
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Processes accounts transactions accurately that involve transfer of charges, combining accounts, or manual adjustments. (10%)
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Processes and responds to incoming correspondence from insurance carriers, patients, and other Denver Health departments to move the accounts toward resolution. (10%)
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Identifies and communications existing or potential problems to supervisor in a timely manner. Offers constructive actions in problem resolution. (5%)
Education:
•
High School Diploma or GED Required
•
Associate’s Degree Preferred
Work Experience:
•
1-3 years Experience in a hospital or clinic revenue cycle setting Required
•
1-3 years
Licenses:
Knowledge, Skills and Abilities:
•
Knowledge and understanding of insurance benefit plans and explanation of benefits.
•
Have current knowledge of regulatory requirements and codes.
•
Skill sets to include 10-key by touch, typing a minimum of 25 words per minute (WPM) and, basic skills in word processing and spreadsheet applications.
•
Ability to prioritize work activities with minimal supervision, in an individual and team setting.
•
Strong written and verbal communication skills, analytical thinking, high level of computer accuracy, and organization and problem solving skills.
•
Ability to utilize various software applications and information systems to perform work processes.
•
Ability to adapt easily to change.
•
Ability to read and understand the payer explanation of payment
Shift
Days (United States of America)
Work Type
Regular
Salary
$22.71 - $31.79 / hr
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
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Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
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100% paid parental leave up to 6 weeks
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Immediate eligibility for retirement plans with employer contribution up to 9.5%
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Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
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Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
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Free RTD EcoPass (public transportation)
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Childcare discount programs & exclusive perks on large brands, travel, and more
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Tuition reimbursement & assistance
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Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
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Professional clinical advancement program & shared governance
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Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
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National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Legal
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.