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Unisys

Junior Genesys Cloud CX Architect

LocationCanberra, ACT, Australia
SeniorityEntry
Company size10,000+ people
PostedAug 28, 2026 · 1mo ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Must have8
Basic knowledge of Genesys Cloud CX or contact centre technologies
Understanding of contact centre operations and customer service environments
Familiarity with telephony, call routing, and queue management concepts
Experience with incident and service request management
Strong troubleshooting and problem-solving skills
Ability to follow documented procedures and technical guidance
Strong communication and stakeholder engagement skills
A genuine desire to learn cloud, telephony, and contact centre technologies
Skills
Genesys Cloud CX
IVR
Architect flow
telephony
call routing
What success looks like in this role:
About the role
We’re looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you’ll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments
•
Providing Level 1 and 2 support for Genesys Cloud CX users and services.
•
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
•
Monitoring incidents, alerts, and service requests to ensure timely resolution.
•
Managing user administration, licensing, permissions, and contact centre configuration.
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Supporting platform upgrades, enhancements, testing, and software deployments.
•
Assisting with IVR and Architect flow maintenance under senior guidance.
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Contributing to incident investigations, root cause analysis, and service improvements.
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Maintaining technical documentation, procedures, and knowledge articles.
•
Collaborating with internal teams, stakeholders, vendors, and support partners.
•
Participating in on-call and after-hours support when required.
You will be successful in this role if you have:
•
Basic knowledge of Genesys Cloud CX or contact centre technologies.
•
Understanding of contact centre operations and customer service environments.
•
Familiarity with telephony, call routing, and queue management concepts.
•
Experience with incident and service request management.
•
Strong troubleshooting and problem-solving skills.
•
Ability to follow documented procedures and technical guidance.
•
Strong communication and stakeholder engagement skills.
•
A genuine desire to learn cloud, telephony, and contact centre technologies.
If you’re looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we’d love to hear from you.
Legal
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
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