At a glanceSummarised by Seekless from the posting.
Must have6
Proven experience in Customer Experience roles or technical support.
Ability to analyze data and use it in making customer-oriented decisions.
Practical experience in creating and managing JSONs.
Ability to work in a team and adapt to dynamic and changing environments.
Strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills.
Nice to have1
Knowledge of process automation, preferably with experience using Zapier.
Skills
JSON
Zapier
Benefits
Paid time off
About the role
We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.
Responsibilities
In this role you will:
•
Carry out the onboarding of new accounts received by the team.
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Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
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Provide technical support to clients on the AI built.
Requirements
•
Proven experience in Customer Experience roles or technical support.
•
Ability to analyze data and use it in making customer-oriented decisions.
•
Practical experience in creating and managing JSONs.
•
Knowledge of process automation, preferably with experience using Zapier.
•
Ability to work in a team and adapt to dynamic and changing environments.
•
Strong passion for technology, innovation, and artificial intelligence.
•
Excellent verbal and written communication skills.
Benefits
Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!