At a glanceSummarised by Seekless from the posting.
Must have19
Monitor and work through a daily queue of break-fix and OS installation tickets
Perform OS deployments and server onboarding including automated installations via PXE boot
Remotely troubleshoot hardware OS and basic network issues using out-of-band tools like IPMI
Coordinate with vendors and on-site field technicians to resolve hardware failures including part swaps and RMA submissions
Maintain accurate records in asset management ticketing systems and rack elevation documentation
Collect and verify asset inventory data for accuracy and compliance
Submit and track media destruction requests
Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
Support policies procedures and operational documentation as needed
Participate in on-call rotation
Bachelor's degree or diploma in Computer Science Electrical Engineering or a related field or equivalent hands-on experience
Solid working knowledge of Linux including command-line navigation basic administration and hardware fault diagnosis
Familiarity with server hardware components CPUs RAM drives NICs RAID configurations
Experience with out-of-band/lights-out management tools (IPMI iDRAC HP iLO)
Basic networking fundamentals MAC addresses subnets TCP/IP routing tables
Ability to read and execute Shell/Bash scripts
Strong communicator clear concise written and verbal English
Comfortable handling multiple tickets and shifting priorities without losing track of details
Data center hands-on experience especially with physical hardware troubleshooting not just cable management
Nice to have5
Python familiarity is a plus
Experience with large-scale or remote OS deployments (PXE boot)
Familiarity with vendor hardware from Supermicro Dell EMC HPE Quanta or Cisco UCS
Exposure to asset management or inventory tracking tools
Any scripting or automation experience (Python Bash)
Eligibility4
Prolonged periods of sitting or standing movement within a data center or office environment
Repetitive use of a keyboard and mouse
Communicate effectively and work at a computer for extended periods
Occasional repetitive motion of the wrists hands and/or fingers
Skills
Linux
IPMI
iDRAC
HP iLO
Shell
Bash
Python
PXE boot
Supermicro
Dell EMC
HPE
Quanta
Cisco UCS
Benefits
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Commuter benefit
Professional development
Wellness program
Employee assistance program
401(k)
Life insurance
Short term disability
Long term disability
Critical illness insurance
Tuition reimbursement
Paid time off
Paid holidays
What You’ll Be Doing
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Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
•
Perform OS deployments and server onboarding, including automated installations via PXE boot
•
Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
•
Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
•
Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
•
Collect and verify asset inventory data for accuracy and compliance
•
Submit and track media destruction requests
•
Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
•
Support policies, procedures, and operational documentation as needed
•
Participate in on-call rotation
What We’re Looking For
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Bachelor’s degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
•
Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
•
Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
•
Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
•
Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables
•
Ability to read and execute Shell/Bash scripts; Python familiarity is a plus
•
Strong communicator clear, concise written and verbal English
•
Comfortable handling multiple tickets and shifting priorities without losing track of details
•
Data center hands-on experience especially with physical hardware troubleshooting, not just cable management
Preferred
•
Experience with large-scale or remote OS deployments (PXE boot)
•
Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
•
Exposure to asset management or inventory tracking tools
•
Any scripting or automation experience (Python, Bash)
Physical Demands & Work Environment
This role may involve prolonged periods of sitting or standing, movement within a data center or office environment, and repetitive use of a keyboard and mouse. You’ll need to be able to communicate effectively and work at a computer for extended periods. Some positions may require occasional repetitive motion of the wrists, hands, and/or fingers.
Salary Range
$31.79 - $50.19 USD (Hourly)
Legal
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Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
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Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
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Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
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Dental provided through UHC
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Nationwide Vision provided by UHC
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Flexible Spending Account for Health & Dependent Care
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Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
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Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
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Corporate Wellness Program provided by Goomi Group
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Employee Assistance Program
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Wellness Days
401k Plan
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Basic and Supplemental Life Insurance
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Short Term & Long Term Disability
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Critical Illness, Critical Hospital, and Voluntary Accident Insurance
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Tuition Reimbursement (available 6 months after start date, capped)
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Paid Time Off (accrued and prorated, maximum of 120 hours annually)
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Paid Holidays
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Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law