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UPS

Customer Service Associate

LocationGB - Leighton Buzzard (GBLEI)
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCustomer Service
Company size10,000+ people
PostedOct 9, 2026 · 3d ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Good working knowledge of IT packages: Word, Excel, Polar Track, Internet/Intranet, Masternaut, Teams
Team player mentality with ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Skills
Word
Excel
Polar Track
Internet/Intranet
Masternaut
Teams
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About the company
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 37.5 hours per week, split shifts each week - 8am to 4.40pm, and 9.30am to 6pm
Responsibilities
Job Purpose and Key Responsibilities:
Deal directly with clients by phone and email
Respond promptly to customer enquiries and raise complaints where appropriate
Order processing and invoicing
Provide pricing and delivery information
Comminicate and collaborate with all internal departtments
Update and maintain accurate patient records on the patient database
Recognise and report adverse events in accordance with SOP and within the specified timeline
Rotate around the treatment therapies to develop a full skill set in all functions of the department
Perform any general administration duties required to ensure the smooth running of the department
Additional tasks may be requeste by the Seniors and Team Leaders, when appropriate to the skills and responsibilities of a Customer Service Associate
Requirements
Specialised Knowledge and Requirements:
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Good working knowledge of IT packages: Word, Excel, Polar Track, Iternet/Intranet, Masternaut, Teams
Team player mentality with ability to work on own initiative and influence others
Must apprecaite the need for retaining confidentiality
Employee Type:
Permanent
Legal
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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