Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and first response across Vultr’s global network operations.
We are seeking Network Engineers to serve as the first line of response for Vultr’s global network estate — routing, DNS, CDN, and connectivity. This is a frontline operations role for engineers who watch connectivity, routing, and link health in real time and want to grow into deeper network engineering or SRE careers. You must be comfortable working a rotational shift model — including nights, weekends, and holidays — to sustain follow-the-sun coverage.
The Network Engineer is the entry point of the GIOC incident lifecycle for the network tower. You monitor connectivity and routing signals, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common connectivity issues, and escalate cleanly to Senior Network Engineer when an issue falls outside L1 scope. The role ensures fast, accurate first response that protects customer experience and network availability.
You operate from a consolidated single-pane-of-glass dashboard, classifying and routing incidents by severity and tower while owning accurate, complete documentation of every action. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate. The role runs on a rotational schedule to sustain 24x7 coverage.