The LATAM Customer Service organization provides operational support for Medtronic customers across the region, ensuring timely order management, shipment coordination, inventory support, pricing inquiries, returns processing, and issue resolution. This team partners closely with Sales, Supply Chain, Logistics, Finance, Quality, Operations, and Commercial teams to maintain service levels and support customer needs across multiple markets.
This position is based in Bogotá, Colombia and follows a Flex work model, with two days onsite at the Bogotá Shared Service Center and three days remote. The role supports LATAM operations and requires collaboration with internal and external stakeholders across the region.
As a Customer Service Representative III, you will serve as a key point of contact for customers and internal stakeholders across LATAM. You will manage customer requests from initiation through resolution, support order fulfillment activities, coordinate with cross-functional teams, and help ensure a high level of service throughout the customer experience. The role requires strong ownership, attention to detail, and the ability to manage multiple priorities while supporting operational objectives.