AVP of Client Services (Remote)
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Before you apply
Salary$90k – $140k
LocationRemote - United States
Work moderemote
Typefull-time
SeniorityVP
Experience8+ yrs
DepartmentClient Services
Company size501–1,000 people
PostedJun 18, 2024 · 2y ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare
Demonstrated experience leading individual contributors and driving operational performance
Strong coaching, employee development, and performance management capabilities
Proven experience managing client escalations and service delivery risks
Proven ability to use data, metrics, and insights to guide decision-making and improve outcomes
Benefits
Health insurance
Bonus
About the company
At Businessolver, we believe benefits should be easy for everyone. We combine intelligent technology with human expertise to help organizations anticipate needs, simplify complexity, and create better experiences for employees and HR teams alike. Our people-first culture is built on innovation, accountability, and a shared commitment to delivering meaningful outcomes for the clients and communities we serve. Every role at Businessolver contributes to our mission of helping people thrive through benefits experiences that are smarter, simpler, and more human.
About the role
The Assistant Vice President (AVP) of Client Services is accountable for driving operational excellence, service delivery consistency, client risk management, and team performance across an assigned client portfolio. This role leads Client Service Leaders (CSLs) by setting clear expectations, coaching for performance, developing leadership capability, and providing escalation support to ensure consistent execution of Businessolver’s client experience strategy.
The Gig:
Client and Operational Leadership
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Lead service execution, client health monitoring, escalation management, and corrective action planning across assigned client portfolios.
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Ensure consistent annual enrollment delivery, service continuity planning, and proactive resolution of client impacting issues.
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Partner cross-functionally to align client strategies, address systemic service issues, and reinforce clear documentation and follow-through.
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Set operating rhythms that create visibility into service performance, escalation trends, execution risks, and action plans.
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Prepare CSLs to lead client conversations with data, sound judgment, and clear ownership of commitments.
People Leadership
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Directly manage and develop CSLs through coaching, feedback, role clarity, development planning, and performance accountability.
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Build leadership capability, support onboarding and capability development, and foster engagement, retention, and career growth.
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Identify talent risks, succession needs, and differentiated development opportunities within the CSL population.
Execution and Performance Management
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Lead daily operating reviews, monitor performance metrics, and use insights to prioritize action and continuous improvement.
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Ensure capacity, workload distribution, and resource allocation support client needs and team performance.
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Monitor adoption of new processes, tools, and expectations; escalate unresolved risks and reinforce accountability when gaps appear
Business Partnership
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Support sales activities, finalist presentations, scope discussions, talent planning, workforce needs, and adoption of organizational initiatives.
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Perform other duties as assigned and comply with all policies and standards.
What you need to make the cut:
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8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare.
•
Demonstrated experience leading individual contributors and driving operational performance.
•
Strong coaching, employee development, and performance management capabilities.
•
Proven experience managing client escalations and service delivery risks.
•
Proven ability to use data, metrics, and insights to guide decision-making and improve outcomes.
Benefits
The pay range for this position is $90K to $140K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the quarterly bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Hiring process
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It’s just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
Along the same lines, please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a “live” and face-to-face conversation.
With heart,
The Businessolver Recruiting Team