Patient Services Representative II, Primary Care (Limited Term)
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Before you apply
Salary$32 – $45/hr
LocationSan Francisco
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedNov 2, 2026 · 3d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
HS Diploma or equivalent education/experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives
Skills
Microsoft Office Suite (Word, Excel and Outlook)
About the company
We are so glad you are interested in joining Sutter Health!
Organization:
SPMF-Sutter Pacific Medical Foundation - South
Position Overview:
Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Answer calls in the SF local Primary Care Call Center. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.
Onsite Position: This role requires full-time onsite presence, Monday-Friday.
The initial training period (approximately 1-2 months).
90-day probationary period included.
Schedule: Monday - Friday, with varied 8-hour shifts falling between 8 AM - 5 PM. As-needed weekend work may also be required. (Schedule is subject to change).
Depending on the department’s needs, we may be able to extend the limited-term position or offer a full-time position in the future.
Job Description:
EDUCATION
•
HS Diploma or equivalent education/experience.
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN
•
1 year as typically acquired in a similar environment.
SKILLS AND KNOWLEDGE
•
Basic knowledge of insurance policies and procedures, as well as patient billing.
•
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
•
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
•
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
•
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
•
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
•
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
•
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
•
Ensure the privacy of each patient’s Protected Health Information (PHI).
•
Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Limited Term (Fixed Term)
Legal
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.16 to $45.02 / hour
The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.