**Please do not apply if you do not have drain cleaning experience**
Drain Technician
Benefits
Pay: $21 - $25/hr plus lucrative incentives!
About the company
At My Plumber Plus, we’re not just in the business of plumbing, HVAC, and electric - we’re in the business of transforming the quality of life within our customers homes. Every day, we have the privilege of stepping into our customers’ homes and making a difference. Whether it’s fixing a stubborn drain issue or restoring comfort to a family in need, we’re driven by a passion for service and a commitment to excellence.
About the role
We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnosing drain issues and recommending appropriate solutions.
On-going growth opportunities throughout our Sila Services Family of Companies
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Parental Leave
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Short term disability, long term disability, and company paid life insurance
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Paid training/ongoing education
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Company vehicle, gas card, and tablet
Responsibilities
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Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
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Provide Camera service for mainline stoppages
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Describe diagnosed problems to customers and provides solutions
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Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
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Obtain agreement for services before performing work
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Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
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Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
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Maintain truck inventory of parts and restock truck to minimum stock levels
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Be able to remove and reset a toilet and a p-trap
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Operate equipment in a safe manner
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Wear all applicable Personal Protective Equipment (PPE)
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Communicate professionally and respectfully with customers, office staff, and co-workers
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Participation in required staff meetings and training
Requirements
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2 or more years of sewer and drain cleaning, replacement, and sales experience
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Experience operating a sewer camera
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Service Titan experience a plus!
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Working knowledge of septic systems, sewer and drain systems, and underground piping
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Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus