LocationQuezon, National Capital Region, Philippines
Work moderemote
Typefull-time
DepartmentSupport
Company size11+ people
First seen1w ago
Last seen1d ago
About the role
A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.
TASKS:
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Managing the day-to-day planning, operations, and problem-solving of a team of Real Estate Client-VA pairs to meet with required targets set by clients as a Client Services Manager
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Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
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Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
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Real Estate Client-VA management
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Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)
Requirements
QUALIFICATIONS:
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A Degree in a Real Estate, Business, Management, or related field is preferred
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At least three years of Real Estate/Real Estate Management/Remote Management experience (Familiar with Operational Processes)
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Highly proficient in the English Language (Both written and oral)
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Can perform under pressure and work alongside high-level professionals in a team environment
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Self-starter and highly-motivated
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Is focused, organized, and has a growth mindset
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At least one year of Training and Development experience (preferred but not required)
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Ability to think outside the box: can understand requirements and create solutions if necessary
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Must be efficient with MS Office applications and Google Suite
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Open to working night shifts
MINIMUM SYSTEM REQUIREMENTS:
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PRIMARY SYSTEM
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: at least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature (Optional)
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OPTION 2 (POWER SUPPLY - UPS):
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Must be capable of powering your work station for at least 3 hours
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Typically a device with 240Wh or higher will be sufficient
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Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
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PRIMARY INTERNET CONNECTION
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DSL / Fiber Connection - Minimum of 100mb/s contracted
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BACK-UP INTERNET CONNECTION
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Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
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PRIMARY SYSTEM
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
•
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
•
Headset: Any USB-type headset with noise-cancelling feature
•
Camera: Capable of a clear and crisp video output
•
OPTION 2 (POWER SUPPLY - UPS):
•
Must be capable of powering your work station for at least 3 hours
•
Typically a device with 240Wh or higher will be sufficient
•
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
•
PRIMARY INTERNET CONNECTION
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DSL / Fiber Connection - Minimum of 500mb/s contracted