1.
System and Hardware Management:
o Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.
o Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.
2.
Incident and Problem Management:
o Respond to system incidents according to severity levels and meet service level requirements.
o Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
o Adhere to incident management workflows and procedures.
3.
Documentation and Reporting:
o Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.
o Provide timely and accurate reports on system performance, capacity planning, and incident analysis.
4.
Collaboration and Coordination:
o Work closely with third-party vendors, telecommunication operators, ISPs and other service providers.
o Participate in transition planning and support the onboarding of systems and services.
o Ensure compliance with company policies, information security guidelines and health and safety regulations. Provide continuous training to enhance knowledge and skills in system administration and management.