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R1
R1rcm

Senior Team Leader (Voice)

LocationQuezon City, Metro Manila; Taguig City, Metro Manila
Work modeon-site
Typefull-time
SeniorityLead
Experience3+ yrs
Company size10,000+ people
First seenOct 6, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have13
Proven leadership experience in a BPO Healthcare set-up for 3 years and up
Experience as a Senior Team Lead in a BPO set-up
Proven knowledge of ASA, CSAT, AHT
Bachelor's degree required
Excellent people management
Excellent communication skills
Demonstrable analytical skillset
Organized & Self-Motivated
Results-Oriented
Confidence and skillful negotiating skills
Strong organizational skills to give the team direction
Set goals for the team to achieve
Understand and communicate all the organization's items, activities, processes, and standards to the team
Benefits
Health insurance
Life insurance
Paid time off
Employee referral program
RESPONSIBILITIES
•
Managing the day-to-day activities of the team.
•
Motivating the team to achieve organizational goals.
•
Developing and implementing a timeline to achieve targets.
•
Delegating tasks to team members
•
Conducting training of team members to maximize their potential
•
Empower team members with skills to improve their confidence, product knowledge, and communication skills.
•
Conducting quarterly performance reviews.
•
Contributing to the growth of the company through a successful team.
•
Create a pleasant working environment that inspires the team.
QUALIFICATIONS
•
Proven leadership experience in a BPO Healthcare set-up for 3 years and up.
•
Experience as a Senior Team Lead in a BPO set-up
•
Proven knowledge of ASA, CSAT, AHT
•
Bachelor’s degree required
•
Excellent people management
•
Excellent communication Skills
•
Demonstrable analytical skillset
•
Organized & Self-Motivated
•
Results-Oriented
•
Confidence and skillful negotiating skills.
•
Strong organizational skills to give the team direction.
•
Set goals for the team to achieve.
Understand and communicate all the organization’s items, activities, processes, and standards to the team.
About the company
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
Benefits
What’s in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
Legal
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: https://www.facebook.com/r1rcmphilippines
#R1Philippines #AllTogetherBetterinR1PH
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