The purpose of the Sales Executive position is to present and involve our guest in the opportunity to become an owner of the finest vacation experience.
MAJOR DUTIES AND RESPONSIBILITIES
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Prepares each day to meet guests as a professional sales representative through proper dress and grooming.
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Adheres to standard work hours 7am – 4pm.
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Greets each guest in a warm and friendly manner as specified during initial meeting.
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Uses approved presentation and support materials effectively and exclusively.
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Achieves individual established performance guidelines within established time frames. Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management.
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Provides customer service to guest as specified in training and direction of management.
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Maintains the highest level of company/competition product knowledge by attending all required training sessions.
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Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc.
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Discusses terms and conditions, incentives, points, and product pricing with customers.
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Effectively gains commitment from guest to purchase.
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Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve. Models and reinforces effective sales and customer service practices, behaviors, and results.
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Participates in staff meeting and attends other meetings, such as seminars and training as required.
QUALIFICATIONS/COMPETENCIES
Bilingual fluency (English-Spanish), availability to work flexible schedules and Vacation Ownership Sales Experience.
Exceptional customer service orientation and positive disposition, excellent verbal/written skills and work standards, multitasking, follow-up, building business partnerships, attention to details, thriving on ambiguity, openness to differences.
Sales Ability/Persuasiveness
Work Standards
Building Customer Loyalty
Teamwork/Collaboration
Lead by Example
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Legal
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.