Customer Success Associate
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Before you apply
LocationCape Town
Work modehybrid
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
DepartmentRevenue
Company size51–200 people
PostedOct 30, 2026 · 1w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Excellent command of English language
Bachelor degree or higher
0-1 years of relevant working experience
Natural ability to teach
Excellent listening and organizational skills
About the role
As a Customer Success Associate you’ll be a part of our Customer Success team, helping organizations get the most out of Easygenerator. In this role, you’ll play a key part in ensuring our customers feel supported and empowered from day one, guiding them through their onboarding journey, building strong relationships, and contributing to their long-term success with our tool.
What You’ll Do
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Proactively engage customers to maximize adoption and value realization, supporting the Customer Success team in achieving renewals and expansion goals.
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Deliver impactful onboarding sessions, product trainings, and webinars that inspire confidence and promote product utilization.
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Partner closely with Customer Success Managers to track customer health, identify opportunities for growth, and ensure customers reach key success milestones.
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Continuously improve and scale our onboarding experience to enhance customer satisfaction and business impact.
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Represent the voice of the customer internally, providing actionable insights to help shape product development and customer strategy.
What You Bring
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Excellent command of English language.
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Bachelor degree or higher.
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0-1 years of relevant working experience.
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Natural ability to teach.
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Excellent listening and organizational skills.
What’s In It For You
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Being part of a fast-growing scale-up environment where you can make an impact from day one
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Working in an international team (40+ nationalities), surrounded by passionate and dedicated colleagues
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Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
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Working in a fun & international environment surrounded by a dedicated team.
Practical Information
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Hybrid working policy
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Location: Gardens, Cape Town
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Working Hours: Eastern Standard Time (EST) – 14:00 p.m. to 23:00 p.m. (your local time)
Ready to join us?
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Apply now and help us deliver world-class support while shaping the future of EdTech!