Child Welfare Fiscal Operations Analyst
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Before you apply
LocationHarrisburg, PA
Work modehybrid
Typefull-time
SeniorityMid
Experience3+ yrs
Company size1,001–5,000 people
PostedOct 19, 2026 · 2w ago
Verified live6h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or higher, preferably in business, accounting, social work, public policy, or other closely related field
A minimum of three years’ relevant work experience in a corporate or office setting
A minimum of three years’ experience in communicating with a variety of internal and external stakeholders
Experience with Microsoft Office applications
Strong verbal and written communication skills
Ability to provide superior customer service support via phone and email
Detail orientation and ability to learn quickly
Time management and organizational skills; ability to manage deadlines and effectively prioritize concurrent assignments
Demonstrated ability to work independently and as part of a team
Analytical skills, including the ability to analyze and organize data
Ability to troubleshoot customer and system issues
Ability to effectively present information and respond to questions from project managers, clients, and other colleagues
SQL (queries) and Visual Basic experience is a plus but not a prerequisite
Reliable personal transportation and ability to occasionally work past 5pm if necessary to meet a deadline
Must be able to safely lift 50lbs
Must be able to read cursive handwriting
Skills
Microsoft Office
SQL
Visual Basic
About the company
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services:
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Program Consulting
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Finance Consulting and Billing Services
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Applied Technology
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Outsourcing and Operations
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Strategy
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Project and Grants Management
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Assessments and Feasibility Studies
About the role
The Child Welfare Random Moment Time Study (RMTS) Analyst is a Harrisburg, PA-based position, primarily responsible for ongoing daily, weekly, monthly, quarterly, and annual RMTS operations. This position is intended to be hybrid (contingent on performance) with availability to be in-office as needed, including for coverage to meet same-day requirements. This position will also be cross-trained to support other project units as needed.
This position requires a strong attention to detail for quality control, ability to provide technical assistance (ability to respond to questions by applying policy to real-world scenarios, with professional communication skills; as well as user support, such as password resets; etc.), providing recommendations to the client, and supporting the team as needed to ensure that same-day and next-day contractual requirements are met (because this can include occasional trips to the post office and coverage for clerical functions; reliable personal transportation is required). Occasional travel may be required.
Duties and Responsibilities
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Adhere to all contractual time frames for responsiveness and submission of deliverables.
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Provides technical assistance to county personnel, identifies compliance errors, recommends best practices, and applies relevant policies and procedures.
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Assist stakeholders with rosters to generate and disseminate study samples to participating agencies on a quarterly basis.
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Produce high-quality reporting.
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Perform daily quality control for processed responses (identification of compliance errors and process errors) and related correspondence.
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Update and maintain contact list for the 134 participant agencies throughout Pennsylvania.
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Provide OCYF and the Quality Assurance team with RMTS samples for QA reviews on a weekly basis and track results to ensure that review-based corrections are received.
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Communicate effectively with county-based stakeholders to respond to queries and resolve errors.
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Respond to requests from OCYF, PCG, and county stakeholders in a timely and professional manner.
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Manage client customer service requests via email and telephone regarding time studies, and related processes and respond in a timely and professional manner.
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Produce monthly, quarterly, and ad hoc reports based on systems data to meet client and team deliverables. Assist with annual reporting as needed.
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Analyzes monthly and quarter time study results and responses in accordance with project procedures.
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Analyze system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
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Recognize opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
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Assist as needed with updating policy and training materials.
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Conduct ongoing follow up on errors and targeted responses.
Education:
A bachelor’s degree or higher, preferably in business, accounting, social work, public policy, or other closely related fields.
Experience:
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A minimum of three years’ relevant work experience in a corporate or office setting.
•
A minimum of three years’ experience in communicating with a variety of internal and external stakeholders.
•
Experience with Microsoft Office applications
•
Strong verbal and written communication skills; Ability to provide superior customer service support via phone and email.
•
Detail orientation and ability to learn quickly
•
Time management and organizational skills; ability to manage deadlines and effectively prioritize concurrent assignments.
•
Demonstrated ability to work independently and as part of a team.
•
Analytical skills, including the ability to analyze and organize data.
•
Ability to troubleshoot customer and system issues.
•
Ability to effectively present information and respond to questions from project managers, clients, and other colleagues.
•
SQL (queries) and Visual Basic experience is a plus but not a prerequisite.
Working conditions:
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Schedule: 8am – 5pm, Monday-Friday
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Format: This position is based in the PCG Harrisburg office. There is potential for local hybrid work (based on performance, with the ability in-office as needed/scheduled and for coverage).
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Occasional travel may be required.
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Other:
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Requires reliable personal transportation and ability to occasionally work past 5pm if necessary to meet a deadline.
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Must be able to safely lift 50lbs. The role requires assistance with transporting quarterly mailings to the post office and occasional assistance moving files.
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Must be able to read cursive handwriting.
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