Patient Care Representative
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Before you apply
Salary$16/hr
LocationTX
Work moderemote · United States
Typefull-time
SeniorityEntry
DepartmentOperations
Company size7+ people
First seenOct 16, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
University degree
Strong communication skills (written and verbal)
Fluent in English and Spanish
Great active listening skills
Patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Excellent troubleshooting skills
Computer literacy
Phone skills including familiarity with complex or multi-line phone systems
Experience with Salesforce Health Cloud is a plus
Reliable home internet connection and quiet dedicated workspace suitable for taking patient calls
Skills
Salesforce Health Cloud
Benefits
Health insurance
Dental insurance
401(k)
About the position:
We’re looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Compensation: $16/hour, non-exempt
Responsibilities:
•
Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
•
Provide accurate, satisfactory answers to patients’ queries and concerns
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De-escalate situations involving dissatisfied patients, offering patient assistance and support
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Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
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Guide patients through navigating the practice website and/or troubleshooting the member/patient app
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Help patients find the right care and specialists within the practice network
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Review patient accounts, providing updates and information about billing and other account items
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Collaborate with other concierge services professionals to improve patient experience
Required skills and qualifications:
•
University degree
•
Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
•
Great active listening skills
•
A patient and empathetic attitude
•
Strong time management and organizational skills
•
Adaptability and flexibility
•
Comfortable working in fast-paced environments
•
Excellent troubleshooting skills
•
Computer literacy (experience with Salesforce Health Cloud is a plus)
•
Phone skills, including familiarity with complex or multi-line phone systems
•
Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls
Benefits:
•
Medical and Dental Insurance
•
401K
About the company
Who we are:
Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.