Lead, Residential Solar Service Operations
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Before you apply
Salary$67k – $107k
LocationOhio Remote
Work moderemote · United States
Typefull-time
SeniorityLead
Experience2+ yrs
Company size501–1,000 people
PostedSep 17, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Excellent communication and interpersonal skills, both verbal and written
Drive for results, efficiency, and Continuous Improvement
Ability to adapt, evolve, and thrive in an ever-changing environment
Exceptional organizational skills and document management skills with acute attention to detail
Positive attitude, self-motivated, strong analytical skills, results oriented
Ability to navigate complex resolutions and master new technologies and platforms
Experience collaborating cross-functionally, internally and externally
Ability to manage dozens of service contractor partnerships, multiple projects, and competing priorities
Ability to work both independently and as part of a team
Advanced knowledge of Operation and Maintenance of photovoltaic systems
2-4+ years of experience in the Solar or Energy industry
Familiarity with multiple Residential Solar system architectures
3+ years of experience using Excel for analysis and as a tool to communicate complex data effectively
Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint)
Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable field of study a plus, but not required
NABCEP professional certification a plus
Relevant manufacturer install certifications a plus
Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred
Familiarity with Customer Relationship Management (CRM) software a plus
Applicants must be authorized to work in the US on a full-time basis
A current or future need for sponsorship is not supported or available for this position
Skills
Excel
MS Office
Outlook
PowerPoint
Word
Visio
SharePoint
CRM software
Aurora
Solmetric Suneye
Benefits
Health insurance
Dental
Vision
Mental health support
Family planning support
401(k)
Paid time off
Tuition reimbursement
Paid leave
Employee hardship fund
Job Summary:
As Lead, Residential Solar Service Operations, you will play a key role in leading a team that oversees the performance, operations, and maintenance of our residential solar portfolio while managing strategic partner and contractor relationships. In this role, you will be responsible for facilitating the resolution of maintenance issues, managing service invoices and costs, validating system operation, and ensuring seamless communication between internal teams, contractors, and customers. You will lead and develop a team of service partners to limit service tickets, resolve issues remotely, and resolve system issues efficiently, while communicating insights to partners to drive scalability, efficiency, and best-in-class service across a 500 MW+ residential solar business.
Primary Responsibilities:
Partner Management:
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Manage ongoing relationships with IGS’s partners to ensure operational and financial success for both our partners and IGS Solar.
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Coordinate with service providers and internal teams to resolve maintenance issues quickly and efficiently.
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Foster strong relationships with service providers, ensuring alignment with company service standards and requirements.
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Monitor contractor performance, compliance, and adherence to service level agreements, addressing any concerns proactively.
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Partner with Accounts Payable to resolve contractor payment or remittance issues; review contractor expenses and approve invoices for payment, ensuring accuracy and alignment with budget expectations.
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Work collaboratively to identify, research, and resolve partner issues swiftly and completely by leveraging an expert-level understanding of the business.
Team Leadership & Development:
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Lead the service team, including day-to-day management, training, and development of individual contributors.
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Mentor and support the team, providing guidance and day-to-day leadership to ensure high-quality service execution.
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Build and empower team members to grow in their careers and become more effective in the industry.
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Create and modify user guides, job aids, and documentation for training purposes.
Program Expertise & Training:
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Act as an Asset Management 360 platform expert, guiding new service partners through the onboarding process, ensuring clear understanding of IGS’s internal CRM, service requirements, and processes.
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Create clear instructional materials and deliver ad hoc training sessions with existing partners to maintain alignment with requirements.
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Assist service partners with education and training on IGS standards for solar installations & maintenance.
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Coordinate with IT to identify and resolve platform issues efficiently with minimum interruption to business processes.
Operational Efficiency & Reporting:
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Compile key reports and dashboards to gauge and grade partnerships across relevant metrics, such as first truck roll resolution rates, time to resolution, cost, and operational efficiency.
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Lead analysis of reports on maintenance trends and service case resolutions to drive data-driven decision-making.
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Collaborate with leadership to develop and refine workflows that enhance operational efficiency and service quality.
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Ensure the team maintains detailed documentation related to site visits, maintenance requests, and service activities; audit documentation to ensure accurate recordkeeping and compliance with best practices.
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Contribute to special projects and initiatives to support the continued growth and success of the Residential Solar business.
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Coordinate with leadership to identify and mitigate areas of risk exposure.
Required Skills:
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Excellent communication and interpersonal skills, both verbal and written, to interact effectively with customers, contractors, and partners.
•
Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
•
Ability to adapt, evolve, and thrive in an ever-changing environment.
•
Exceptional organizational skills and document management skills with an acute attention to detail.
•
Positive attitude, self-motivated, strong analytical skills, results oriented, driven.
•
Ability to navigate complex resolutions and master new technologies and platforms (e.g., IGS’s proprietary platform, partner portals, reporting portals, invoicing systems).
•
Experience collaborating cross-functionally, internally and externally, to ensure seamless partner and customer experiences.
•
Ability to simultaneously manage dozens of service contractor partnerships, multiple projects, and competing priorities in a fast-paced, dynamic industry.
•
Ability to work both independently and as part of a team.
•
Advanced knowledge of the Operation and Maintenance of photovoltaic systems.
Minimum Education and Experience:
•
Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable field of study a plus, but not required.
•
2-4+ years of experience in the Solar or Energy industry.
•
Familiarity with multiple Residential Solar system architectures.
•
3+ years of experience using Excel for analysis and as a tool to communicate complex data effectively.
•
NABCEP professional certification a plus.
•
Relevant manufacturer install certifications a plus.
•
Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred.
•
Familiarity with Customer Relationship Management (CRM) software a plus.
•
Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint).
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$67,150.00 - $107,440.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual incentive plan based on company performance.
How We Support Your Wellbeing:
Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
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Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
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Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
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Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
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Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
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Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].