Excellent spoken and written English
Previous experience in process improvement, operations, automation, or systems implementation
Strong experience using tools such as N8N, Zapier, Make.com, APIs, or similar automation platforms
Experience working with AI tools such as ChatGPT, Claude, or other AI-powered workflow tools
Ability to analyse business workflows, identify inefficiencies, and translate them into automation solutions
Strong systems thinking and problem-solving ability
Experience documenting workflows, SOPs, and process maps
Comfortable integrating systems across CRMs, communication tools, and operational platforms
High attention to detail and ability to test and maintain reliable automations
Ability to communicate technical concepts clearly to non-technical stakeholders
Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment