Job Summary: Creative Chaos is actively seeking Head of Product for a leadership role combining product strategy, technical execution, and client engagement. This is not a purely technical role. You’ll be equally focused on business and stakeholder success(understanding client needs, driving implementations, enabling revenue) and internal product leadership (shaping roadmaps, managing engineering alignment).
Job Responsibilities:
Product Strategy & Execution
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Lead the full lifecycle of product development for:
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Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)
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Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)
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Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)
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Define and evolve product vision, roadmap, and KPIs.
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Translate market and client needs into clear technical specifications and execution plans.
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Work closely with engineering and design to ship robust, scalable, user-friendly products.
Client Engagement & Business Alignment
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Act as product partner to key clients — telcos, banks, transit authorities.
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Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients.
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Serve as Engagement Manager: from onboarding through live operations.
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Collaborate with sales to design client proposals and commercial packages.
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Ensure product development aligns tightly with revenue, retention, and market expansion goals.
Technical Depth
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Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
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Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
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Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.
Requirements
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Strong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions.
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8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadership.
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At least 3 years in fintech, payments, or telco-focused companies.