The Front Desk Receptionist is responsible for managing the front office operations of the dermatology practice. This role serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. The receptionist performs a variety of administrative tasks including answering phones, scheduling appointments, verifying insurance, and processing payments. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting.
Job Description
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Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.
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Schedule new and follow-up patient appointments accurately and efficiently.
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Greet and check in patients, verify and update demographic and insurance information.
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Perform check-out procedures, including scheduling return visits and collecting co-pays.
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Verify insurance eligibility and benefits prior to appointments.
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Post charges and co-payments in the practice management system and reconcile daily transactions.
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Maintain a clean, organized, and professional front desk and waiting area.
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Communicate effectively with clinical and administrative staff to ensure smooth patient flow.
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Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.
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Follow HIPAA and OSHA guidelines to ensure patient privacy and workplace safety.
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Provide general administrative support to the office as needed.
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Perform other related duties as needed.
Qualifications
Education and Experience:
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High School Diploma or equivalent required.
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Prior experience as a medical receptionist is preferred.
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Dermatology or specialty practice experience is highly preferred.
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Experience with electronic health record (EHR) systems is required.
Job Type:
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Full time: Monday-Friday
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Pay range starting at $21/hr
Skills and Abilities:
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Strong computer skills, including proficiency in scheduling and billing software.
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Excellent interpersonal and communication skills.
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High attention to detail with the ability to multitask and prioritize effectively.
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Experience posting and balancing charges and collecting co-pays.
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Professional demeanor with a patient-centered approach.
Additional Information
All your information will be kept confidential according to EEO guidelines.