Customer Service Representative
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Before you apply
Salary€28k – €33k
LocationMilan, Lombardia, IT
Work moderemote · Italy
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 2, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or an equivalent combination of education and experience in an administrative/commercial field
Excellent written and verbal communication skills
Strong customer focus and attention to detail in an international, multicultural environment
Strong organizational skills, flexibility, and a problem-solving mindset, with the ability to manage changing priorities
Proficiency with common IT tools (Microsoft Excel and Word)
Fluency in Italian and English
Experience with SAP is considered a plus
Knowledge of German is preferred
Westlake is an Equal Opportunity Employer
Skills
Microsoft Excel
Microsoft Word
SAP
About the company
Westlake Epoxy, part of the Westlake family of companies, is a leading global producer of thermosetting epoxy resin systems used in coatings and composites for industries like wind energy, automotive and aerospace. Our specialty epoxy resins, modifiers and curing agents offer critical performance features such as strength, heat, corrosion and chemical resistance, as well as superior adhesion.
About the role
We are looking for a remote Customer Service Representative to support our sales team in managing customer relationships and the end-to-end order process in a dynamic, international environment. This is a temporary position for 12 months.
RESPONSIBILITIES
· Manage the entire order process as the primary point of contact for customer order-related activities
· Build and maintain professional relationships with customers through multiple communication channels (phone, email, digital systems)
· Enter new orders, handle changes and cancellations, coordinate with plants to ensure on-time shipments, and resolve any issues
· Collaborate with Finance and other departments to ensure correct invoicing, compliance with customer-specific requirements and high customer satisfaction
· Update and maintain accurate customer master data and provide backup support to other Customer Service colleagues when needed
If you are passionate about delivering excellent customer service in a dynamic, international environment and enjoy managing the end-to-end order process, we look forward to receiving your application.
QUALIFICATIONS
· Bachelor’s degree or an equivalent combination of education and experience in an administrative/commercial field
· Excellent written and verbal communication skills, strong customer focus and attention to detail in an international, multicultural environment
· Strong organizational skills, flexibility, and a problem-solving mindset, with the ability to manage changing priorities
· Proficiency with common IT tools (Microsoft Excel and Word); experience with SAP is considered a plus
· Fluency in Italian and English; knowledge of German is preferred
The gross annual salary for this temporary 12‑month position is in the range of €28,000 to €33,000, depending on qualifications and experience.
Hiring process
Submit your application via our careers portal at: www.westlaketalent.com
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Legal
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.