IT Technician II Onsite (Sacramento, CA)
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Before you apply
Salary$26 – $33/hr
LocationOnsite, Sacramento, CA
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentOperations - Reactive
Company size201–500 people
PostedOct 13, 2026 · 3w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Experience with Windows and Mac OS troubleshooting
Minimum two years in helpdesk support or similar role
Skilled in application troubleshooting, PC deployments/imaging, and user profile management
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Basic experience with Microsoft Entra Admin Center
Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Valid driver's license, vehicle insurance, and access to a vehicle
Experience with Managed Service Providers (MSPs)
Active IT Certifications
Will to work full-time on-site at company office or client locations
Skills
Windows
Mac OS
SAGE ERP
QuickBooks
M365
Microsoft Entra Admin Center
Active Directory
Firewalls
Switches
network architecture
backup software
endpoint cybersecurity
mobile devices
Benefits
Health insurance
Dental
Vision
Life insurance
Disability coverage
Paid time off
Maternity leave
Paternity leave
Holiday
Retirement plan
Wellness program
Training
Certification
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We’re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you’ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You’ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
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Workstation operating system issues of any kind.
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Printer issues of any kind.
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Standard business application support.
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Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
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Basic M365 Administration
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Basic server issues.
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Basic networking issues.
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Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
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Willing to work full-time on-site, either at the company office or client locations as required.
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Experience with Windows and Mac OS troubleshooting.
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Minimum two years in Helpdesk support or a similar role.
•
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
•
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
•
Basic experience with Microsoft Entra Admin Center.
•
Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
•
Experience with Managed Service Providers (MSPs) is highly desirable.
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Active IT Certifications are preferred.
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Valid driver’s license, vehicle insurance, and access to a vehicle for client visits.
Job KPI’s
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates start at $25.81/hour up to $33.17/hour and vary by experience and location.
Benefits
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Medical Insurance Plan
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Dental & Vision
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Life Insurance
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Disability Coverage
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Paid Time Off (starts at 15 days per year)
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Maternity/Paternity Leave
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Paid US Holiday
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Retirement Plan
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Salary Advancement/Loan
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Health & Wellness Program
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Company-paid training and certification
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Supplemental Life Insurance (Employee-paid)
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Supplemental Health Plans (Employee-paid)
Fraud Alert – Recruitment Scams
Legal
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
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ITS does not request payment or financial information at any stage of the hiring process.
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Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
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We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
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All verified job openings are posted here: https://www.itsasap.com/job-openings
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