QU
QualysLead Information Developer
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Before you apply
LocationPune
Typefull-time
SeniorityLead
Experience12+ yrs
Company size1,001–5,000 people
PostedJul 7, 2026 · 4mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
12+ years of experience in Technical Writing, Information Development, or Technical Communication
Leadership of documentation initiatives
Strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products
Strong expertise in technical writing, information architecture, content strategy, and structured authoring
Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation
Experience defining content metrics, developing dashboards, and leveraging analytics
Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git-based repositories, and modern documentation ecosystems
Strong leadership, stakeholder management, communication, and mentoring skills
Experience with Google Analytics, Power BI, Tableau, or similar platforms
Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies
Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices
Skills
JIRA
CMS
publishing tools
Git
Generative AI
prompt engineering
AI-assisted authoring tools
Google Analytics
Power BI
Tableau
About the company
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Lead Information Developer
We are seeking an experienced Lead Information Developer to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation.
The ideal candidate is a strong technical communicator who can create and structure content for human users and AI-powered consumers, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship.
Responsibilities
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Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery.
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Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals.
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Drive documentation standards, governance, content architecture, and reusable content strategies.
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Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance.
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Champion adoption of Generative AI, automation, and modern documentation technologies to enhance content quality, productivity, and impact.
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Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use.
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Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact.
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Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users.
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Lead initiatives that improve documentation scalability, quality, and productivity.
Qualifications
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12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products.
•
Strong expertise in technical writing, information architecture, content strategy, and structured authoring.
•
Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation.
•
Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance.
•
Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git-based repositories, and modern documentation ecosystems.
•
Strong leadership, stakeholder management, communication, and mentoring skills.
Good to Have
•
Experience with Google Analytics, Power BI, Tableau, or similar platforms.
•
Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies.
•
Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices.