People Leadership and Accountability
· Directly manage engineering team members and team leads across Java, Platform, SysOps, UI, QA, and Product, with the final reporting structure determined as the organization evolves.
· Set role expectations and measurable goals; conduct timely performance reviews and maintain clear documentation of feedback, support, and outcomes.
· Coach employees and leads through performance, communication, and collaboration challenges; address concerns early and consistently.
· Own hiring, onboarding, development, succession planning, and—when necessary—disciplinary and separation processes in partnership with People Operations.
· Create an environment where feedback is direct, respectful, evidence-based, and oriented toward improvement.
Engineering Execution and Quality
· Partner with Product and technical leads to ensure project scopes, requirements, ownership, and acceptance criteria are understood before implementation begins.
· Establish practical quality gates for specifications, technical design, documentation, code review, testing, and release readiness.
· Review technical work at the appropriate level to identify obvious quality, process, or architectural concerns before they become downstream defects.
· Balance delivery speed, quality, technical debt, and operational risk; make decisions directly when they fall within the role’s authority.
· Use delivery and quality indicators to identify recurring bottlenecks, clarify root causes, and drive durable improvements.
· Run an effective operating cadence for engineering, including team-lead coordination, planning, status visibility, risk escalation, and follow-through.
· Clarify decision rights and responsibilities within NetX’s matrixed environment so issues are resolved at the right level.
· Coordinate effectively with Product, Customer Success, Revenue, Security, Finance, and external technology partners.
· Own the development, maintenance, and governance of engineering process and policy documentation (SOPs) across the engineering organization, partnering with team leads and the CTO to define, refine, and gain buy-in on standards before they are rolled out, and adjusting them when evidence shows they are not working.
· Resolve cross-team conflict promptly and reinforce standards for curiosity, listening, respectful challenge, and shared accountability.
· Maintain enough technical depth to earn trust, evaluate tradeoffs, challenge assumptions, and distinguish genuine complexity from avoidable delay.
· Partner with the CTO and senior engineers on architecture, scalability, reliability, security, and modernization decisions.
· Contribute hands-on through targeted reviews, technical discovery, incident support, or limited coding when business needs warrant it.
· Support responsible adoption of AI-enabled and specification-driven engineering practices while maintaining human accountability for quality and outcomes.