At a glanceSummarised by Seekless from the posting.
Must have10
1 year or more of Windows 10 and Microsoft Outlook Client
1 year experience providing desktop remote support
Clear Spoken & Written English
Demonstrate knowledge in the support of workstations and related components
Have knowledge in Microsoft Outlook Client, MS-Office O365
Have knowledge with desktop operating systems including Microsoft Windows 10
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers
Nice to have1
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool
Skills
Windows 10
Microsoft Outlook
MS-Office O365
The Company:
Our Client is a multinational technology leader in the industry that is expanding the business.
The Role:
Responsibilities
As a Desktop Engineer, you will be responsible for the following:
•
Performed Desktop Support services to users.
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This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
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Perform imaging/re-imaging.
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Asset inventory tasks.
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Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
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Updates Incident records.
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Creates and updates work instructions (where necessary).
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Document standards and procedures (where necessary).
Requirements
•
1 year or more of Windows 10 and Microsoft Outlook Client.
•
1 year experience providing desktop remote support
•
Clear Spoken & Written English.
•
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
•
Demonstrate knowledge in the support of workstations, and related components.
•
Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
•
Have knowledge with desktop operating systems, including Microsoft Windows 10.
•
Good verbal and written communication skills.
•
Good coordination skills.
•
Ability to prioritize effectively and work with a sense of urgency.
•
Effectively communicates with teammates and managers.