● Ensure Quality, Health, Safety and Environment remains the number one priority
within the transport operation, providing a safe workplace for employees.
● Manage the service delivery on a daily basis, including the dynamic planning of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs
● Ensure that Service excellence is delivered, this includes:
○ Delivery of service
○ Taking customer phone calls
○ Recovery (next working day) and communication of non-service/missed lifts
○ within company parameters.
○ Assist the Service Manager to identify routing efficiencies and capacity.
○ Effective container stock level control and customer and driver
communication.
● Assist the Service Manager to ensure People management processes and
procedures are adhered to in line with company policies.
● Deliver Toolbox Talks to drivers and operatives
● Conduct first stage formal investigations into accidents and incidents as directed by the Service Manager
● Adhere to and comply with all aspects of Operator Licence obligations
● Manage the day to day activities of all drivers at the depot including compliance, performance and leave entitlements
● Work closely with the Service Manage to deliver depot KPI’s
● Ensure that all safety concerns and near misses are logged on Eco online and closed off within the company’s agreed timescales and quality feedback is provided to originators
● Updating waller planner
● Booking MOTs & Services