Customer Service Associate
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Before you apply
Salary$20/hr
LocationGlobal Innovation Center
Also inNY call center
Work modehybrid
Typepart-time
SeniorityEntry
Experience1–3 yrs
DepartmentCustomer Service
Company size10,000+ people
PostedOct 13, 2026 · 3w ago
Verified live7h ago
At a glanceSummarised by Seekless from the posting.
1-3 years of customer service experience
High school diploma
Excellent interpersonal skills
Strong verbal and written communication skills with mathematical aptitude
Experience with case management systems
Familiarity with Salesforce
Proficiency in Microsoft Office applications
Strong computer literacy and ability to learn new technologies quickly
Pleasant telephone manners and calm disposition
Analytical, problem-solving mindset
Minimum typing of 35-40WPM
Ability to adapt to changing demands
Excellent listening, written and oral communication skills
call center environment experience
Retail or ecommerce experience
Amazon Connect experience
Advanced Microsoft Excel skills
Regular, dependable attendance and punctuality at our NYC based call center location
Skills
Salesforce
Amazon Connect
Microsoft Office
Microsoft Excel
Benefits
401(k)
Commuter benefits
Gym discounts
Employee discount
Join our team and be the voice of GU!
Where your passion for helping others and solving problems makes a meaningful difference every day.
About the company
Who is GU:
GU is UNIQLO’s sister brand, a Tokyo based fashion brand. Our second-largest company brand in the Fast Retailing Group. Also, the No.1 fashion brand in Japan!
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GU launched its first store in Japan in 2006.
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GU has about 450 stores, mostly located in Japan, with some in Mainland China, Taiwan, and Hong Kong.
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GU launched its first store in USA in 2024
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Our brand name is derived from the Japanese word “jiyu” meaning free and unconfined
What’s GU’s MISSION:
GU’s concept is YOUR FREEDOM! We help people express themselves d enjoy their individuality through our clothing.
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As a “unique low-priced fashion brand,” GU believes that, together with UNIQLO, the group will be the No. 1 apparel company in the world!
Position Overview:
As a GU Customer Service Associate in our NY call center, you’ll engage directly with customers, resolve inquiries and escalations, and foster exceptional service experiences through close collaboration cross-functionally to uphold the GU service philosophy. Great U, Great Together!
Job Responsibilities:
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Interact with customers over voice and written channels (via phone and email)
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Respond to queries related to products, services, processes and policies timely
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Handle and resolve complaints, store service, and ecommerce feedback in accord with established policies and procedures
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Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
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Assist customers with placing orders and navigating our ecommerce site, troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
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Liaise with distribution centers to research disruption to order fulfillment or return process and retail stores to resolve customer concerns related to store experience
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Any additional duties that are necessary due to the evolving needs of the business assigned by direct supervisor
Qualifications:
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1-3 years of customer service experience, call center environment preferred
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High school diploma required
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Retail or ecommerce experience preferred
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Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
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Strong verbal and written communication skills with mathematical aptitude to accurately process refunds and customer transactions.
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Experience with case management systems; familiarity with Salesforce required, and Amazon Connect experience is a plus.
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Proficiency in Microsoft Office applications, with advanced Microsoft Excel skills strongly preferred.
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Strong computer literacy with the ability to quickly learn new technologies and efficiently navigate multiple software systems, applications, and platforms simultaneously
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Pleasant telephone manners and calm disposition
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Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities
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Minimum typing of 35-40WPM
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Ability to adapt to changing demands of the work environment
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Positive attitude and open to constructive criticism and continuous improvement in performance job functions
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Excellent listening, written and oral communication skills
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Regular, dependable attendance and punctuality at our NYC based call center location
Compensation & Benefits:
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Salary: $ 20.00 per Hour
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This is a part-time nonexempt position
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401K Savings Plan (with employer matching)
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Plum benefits, commuter benefits, gym discounts and 30% GU and Uniqlo Employee Discount (All FR Brands)
Schedule:
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Schedule requirement is availability from 9am-5pm, 3 days a week on site
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Day’s range from Monday through Thursday, no Friday or weekend required.
Legal
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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