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Fortify Companies

Updater

LocationKennesaw, Georgia, United States
Work moderemote
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
About Rytech Restoration
For over 30 years, our founder recognized the need for real improvement in the water damage restoration industry, and in 1995 Rytech was built around that idea. Today Rytech is a trusted name in water and fire damage restoration and mold remediation, known for being fast, efficient, and consistent when property owners need help the most.
Rytech is part of Fortify Companies, a growing platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. Behind every job is a team that leads with integrity, treats people like family, and takes real pride in doing the job right.
The Role
Rytech is looking for an Updater to help keep our mitigation assignments moving from first assignment through final close. Working remotely on a Monday to Friday schedule, you will track and maintain open assignments, keep customers informed on the status of their claim, and serve as the communication link between Rytech Field Technicians, Franchise Owners, Operations Managers, and Insurance Companies.
This is a desk oriented, data entry intensive role, well suited to someone who is organized, detail focused, and comfortable communicating with a wide range of internal and external partners every day.
Key Responsibilities
• Track mitigation assignments from beginning to end, ensuring accurate and timely status updates throughout the life of each claim.
• Assist in the review and maintenance of active assignments to keep information complete and current.
• Track and report daily activities using the Excel tracker.
• Communicate claim updates from Rytech Field Technicians to Rytech customers, both by phone and through data entry.
• Communicate and correspond with Franchise Owners, Operations Managers, Technicians, and Insurance Companies to provide exceptional customer service.
• Perform other duties as assigned to support the needs of the team and business.
What Success Looks Like
• Assignment Accuracy: Mitigation assignments are tracked and updated accurately from assignment through close.
• Timely Communication: Claim status updates are communicated to customers promptly and clearly.
• Reliable Reporting: Daily activity tracking is completed consistently and submitted on time.
• Partner Satisfaction: Franchise Owners, Technicians, and Insurance Company partners report responsive, high quality service.
Who You Are
• Detail oriented and comfortable with heavy, accurate data entry every day.
• A clear, patient communicator who can translate field updates into customer friendly language.
• Adaptable and quick to learn new software systems and tools.
• Motivated to keep assignments moving and partners informed, even when juggling multiple priorities.
Requirements
Qualifications
• High school diploma or GED required.
• Strong interpersonal, written, and verbal communication skills, paired with strong analytical skills and a customer service mindset.
• Proficiency in Microsoft Excel.
• Comfortable learning and working across multiple software systems.
• Ability to prioritize and deliver results under pressure in a fast paced, deadline driven environment.
• Prior experience in claims administration, mitigation, or the restoration industry a plus.
• No prior estimating experience required, as full training is provided.
Core Skills & Capabilities
• Strong organizational skills with close attention to detail, especially in high volume data entry.
• Ability to work independently as well as collaboratively within a team environment.
• Strong analytical and problem solving skills.
• Professional, service oriented communication style when working with customers, franchise owners, and insurance carrier partners.
Benefits
Culture & Values
At Rytech, we do the right thing every day, treat others the way we want to be treated, and hold ourselves to a standard of excellent, quality work. We bring an iCare approach to our customers and to each other, and we believe in team before self. We are professional and hardworking, but we do our best work with a smile.
What We Offer
• A steady, structured schedule with a remote, desk based work environment.
• Full training provided, no prior estimating experience required.
• A supportive team environment across Franchise Owners, Operations, and Field Technicians.
• The chance to build a long term career with a growing, family oriented restoration company.
Ready to Join Us?
If you are organized, dependable, and energized by helping customers get answers quickly, we would love to hear from you. Apply today to become part of the Rytech team.
Legal
Equal Opportunity Employer: Rytech Restoration is an equal opportunity employer committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We believe diverse perspectives strengthen our teams and help us better serve our customers and communities.
More roles at Fortify Companies
Revenue Operations AdministratorLead Mitigation TechnicianClient Services Intake and Dispatch CoordinatorRestoration Project CoordinatorMitigation Technician
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