Protect assets by adhering to loss prevention policies and procedures
Detail oriented with ability to multi task and prioritize work
Lead by example and model behavior reflecting company core values
Appropriately manage conflict and take ownership for your part in the team dynamic
Demonstrate a high degree of maturity and integrity
Partner with leadership team to ensure effective store communications
Identify opportunities to support the team in delivering a transformational experience
Contribute to a positive, fun, professional, productive and team-oriented atmosphere
Lead by example to create an environment for transformational customer experiences
Assist sales associates through seamless communication and follow-through on customer requests
Ensure a high level of customer service through extensive product knowledge and product ownership
Accurately process all POS transactions including ringing, wrapping, returns, discounts, promotions
Assist with operational activities as needed
Run product to the floor, ship product to customers, conduct transfers and markdowns
Understand and train on radio communication and technology tools used in the store
Partner with leadership team to address customer service issues
Assist with fitting room activities
Answer the telephone using proper etiquette
Understand and communicate Tory Burch brand philosophy and lifestyle
Emulate the brand aesthetic and embody strong sense of fashion and enthusiastic attitude
Maintain brand and operating standards to support brand consistency
Assist in maintaining store presentation standards including replenishment and folding
Leverage in-store technology to ensure transformational customer experience
Skills
WebIM
POS
Benefits
Employee discount
Executive coaching
About the company
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
About the role
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
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Our culture is welcoming and inclusive – everyone is empowered to make a difference.
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We have the best team in the world and believe in paying competitively and rewarding for high performance.
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Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
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We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
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We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
RESPONSIBILITIES
Operational Excellence
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Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
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Accurately process all POS transactions and capture of customer information. Have a comprehensive understanding of any communication and all technology tools used in the store.
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Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
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Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
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Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
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Assist with store maintenance needs and supply ordering.
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Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
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Properly print tickets in WebIM.
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Protect our assets by adhering to all loss prevention policies and procedures.
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Detail oriented with ability to multi task and prioritize work to produce desired outcomes.
Be Buddy/Team Player
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Lead by example and model behavior that reflects the company’s core values.
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Appropriately manage conflict and take ownership for your part in the team dynamic.
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Demonstrate a high degree of maturity and integrity.
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Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
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Identify opportunities to support the team in delivering a transformational experience.
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Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Support the Customer Experience
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Lead by example to create an environment that consistently delivers transformational customer experiences.
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Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
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Ensure a high level of customer service through extensive product knowledge and product ownership.
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Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
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Assist when necessary with operational activities.
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Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
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Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.
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Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
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Assist with fitting room activities (sizes, returning merchandise to floor).
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Answer the telephone using proper telephone etiquette
Represent the Brand
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Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
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Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
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Contribute to maintaining all brand and operating standards to support brand consistency.
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Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
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Leverage in-store technology to ensure every customer’s experience is transformational.
How We Work Together
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Adaptable – We change before we have to
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Entrepreneurial – We own it
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Collaborative – There’s no “I” in Tory
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Client & Brand Focused – We put ourselves in Tory’s shoes
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Live the Values – We show up for each other
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Functional Expertise – We’re constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.