Patient Access Representative (Non-Exempt)
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Before you apply
LocationMercy Hospital Springfield
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–3 yrs
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High School diploma
Ability to push, pull, and/or lift 50 lbs on a regular basis
Ability to stand and walk during each shift
Ability to grip, reach, bend, kneel, twist, and squat to perform duties
1-3 years clerical experience
Customer service experience
Experience with medical terminology
Experience with insurance plans
Some college
Benefits
Health insurance
Dental coverage
Vision coverage
Paid time off
Tuition reimbursement
Retirement plan
Find your calling at Mercy!
About the role
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
Responsibilities
The Patient Access Representative will facilitate all components of the patient’s entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Position Details:
Experience and Education Requirements:
1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.