As a Customer Success and Support Representative, you will own the customer relationship after the sale. You are responsible for answering inbound phones and email, entering orders accurately and on the same day, and resolving warranty and order issues quickly and professionally. Every day, after orders are in, you work a protected outbound call block: welcoming new commercial accounts to make sure the dispenser gets installed and the customer knows how to reorder, and calling recently lapsed accounts to understand what happened and win them back. You keep customer information up to date and log an outcome on every call. This role exists because every customer relationship in the company is unusually valuable, and the difference between an account that activates and one that goes quiet is usually a single conversation.
This job needs two things in one person: warmth and confidence on the phone, and high attention to detail on orders and follow-through. The right person is comfortable picking up the phone and calling a customer who did not ask to be called. These are service conversations, not sales pitches, but they still require someone who enjoys talking with people, listens well, and asks good questions. At the same time, they must move through order entry, email, and warranty work quickly and accurately, without letting details slip. They should be organized, dependable, and able to follow a daily rhythm consistently. A background as a service or retention caller, dental or medical office coordinator, or inside customer service rep at a distributor is a strong fit.