Triage Specialist
LocationGRO EBL, Grand Rapids, MI
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentOphthalmology Medical Office Team
Company size1,001–5,000 people
PostedJun 23, 2026 · 3mo ago
Verified live18h ago
At a glanceSummarised by Seekless from the posting.
High school diploma or general education degree (GED)
One year of related experience and/or training; or equivalent combination of education and experience
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Manage calls and questions from patients in a timely and orderly fashion
Prioritize calls from patients and staff based on severity of request and need
Demonstrates quality patient service during interactions with patients, coworkers, and vendors
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Is dependable; follows policies and procedures
Maintains professionalism in interactions with patients and coworkers
Performs quality work and consistently exhibits initiatives
Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan, document all activity in patient record
Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox
Act as information desk/patient guidance including providing information, directions, etc.
Schedule return appointments
Daily monitoring of NextGen task basket
Process pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation
Provide timely call back to all patient voice mails in triage mailbox
Fax and electronically send items to pharmacy or physicians offices as requested
Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request
Manage doctor to doctor calls, doctor to patient calls
Monitor schedules, including cancellations and schedule changes per doctor request and follow up for patients to be rescheduled
Ability to walk (75%), sit (50%), stand (50%), bend, stoop, reach (25-50%), and lift up to 25 lbs
Fine motor skills and full use of hands for grasping, writing/typing and technology use
Visual and auditory acuity required 100% of the time
EyeCare Partners is an equal opportunity/affirmative action employer
Skills
Microsoft Excel
Word
PowerPoint
Outlook
Benefits
Health insurance
Vision insurance
Dental insurance
Life insurance
401(k)
Employer matching
Paid time off
Paid holidays
Paid maternity leave
Employee discounts
About the company
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
About the role
Company: Grand Rapids Ophthalmology Job Title: Triage Specialist
Location: Grand Rapids, MI
Perks:
•
Full Benefits Package - Medical, Vision, Dental and Life Insurance
•
401k + Employer Matching
•
Paid Time Off (PTO) and Paid Holidays
•
Paid Maternity Leave
•
Competitive Base Pay
•
Employee Discounts
Responsibilities
RESPONSIBILITIES:
•
Manage calls and questions from patients in a timely and orderly fashion.
•
Prioritize calls from patients and staff based on severity of request and need
•
Demonstrates quality patient service during interactions with patients, coworkers, and vendors
•
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
•
Meets attendance and tardiness expectations
•
Is dependable; follows policies and procedures
•
Maintains professionalism in interactions with patients and coworkers
•
Performs quality work and consistently exhibits initiatives
•
Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
•
Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
•
Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
•
Schedule return appointments.
•
Daily monitoring of NextGen task basket.
•
Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
•
Provide timely call back to all patient voice mails in triage mailbox
•
Fax and electronically send items to pharmacy or physicians offices as requested.
•
Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
•
Manage doctor to doctor calls, doctor to patient calls.
•
Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
•
Other duties as assigned
EDUCATION AND/OR EXPERIENCE
•
Minimum Required: High school diploma or general education degree (GED)
•
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
•
Minimum Required: None
SYSTEMS AND TECHNOLOGY
•
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
•
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
Legal
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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