Operations Manager
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Before you apply
LocationMadrid, Berlin, Germany
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentManaged Services
Company size1,001–5,000 people
PostedOct 30, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
5+ years in IT Logistics management
Experience in Lean methodologies and international service management
Strong communication, problem-solving, organizational, and interpersonal skills
Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau
Vendor management experience
Degree or industry experience
Lean 6 Sigma and project management certifications
Belonging at EOS - equal opportunity employer, welcomes applications from all backgrounds
Skills
Google Workspace
MS Office
ServiceNow
Jira
Tableau
Who We Are:
EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
About the role
We are looking for candidates to display three key qualities that are essential for the position.
Key Qualities:
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Managing People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.
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Managing Stakeholders: High standards, build trust with customers, prioritize customer interests.
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Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.
What you’ll do:
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Lead IT Logistics Operations, achieving KPIs and SLAs.
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Ensure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management.
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Manage stakeholder relationships and operational partnerships.
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Monitor and maintain systems, manage work queues.
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Develop and share best practices, manage team performance.
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Oversee staff hiring, training, development, and scheduling.
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Implement safety protocols, manage client SLAs, attend client meetings.
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Compile and report performance data.
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Supervise core service areas, assist with shipments, guide service leads.
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Handle additional projects assigned by management.
What you need to succeed:
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5+ years in IT Logistics management.
•
Experience in Lean methodologies and international service management.
•
Strong communication, problem-solving, organizational, and interpersonal skills.
•
Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.
•
Preferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications.
Belonging at EOS
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and do not discriminate based on gender, gender identity, age, religion, race, national origin, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.