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Capitex

Payments Specialist - Payment Investigations

LocationAbu Dhabi, Abu Dhabi, United Arab Emirates
Typecontract
SeniorityMid
DepartmentPayments
Company size106+ people
First seenOct 3, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
Experience in local and international payment, covering processes, investigation, dispute management
Knowledge of Central Bank UAE regulations for payments
Knowledge of SWIFT and related processes
Good problem-solving skills in situations where there is no clear process or guidance
Excellent communication skills and the ability to simplify complex processes for customers
Great teamwork and the ability to support others even in a busy environment
Flexible and open to an ever-changing environment and passion for working in a startup
Perfect spoken and written English
Nice to have2
Cheque processing experience is a plus
Arabic language a plus
Skills
SWIFT
About the role
We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.
Responsibilities
Some of the job responsibilities you’ll have are:
•
Processing of local and foreign currency transactions and any investigation related to payments
•
Responding to queries from other banks
•
Raising RFI’s with clients
•
Resolving Transaction Screening and Monitoring alerts for payment transactions
•
Ensuring excellent customer service by interacting with customers and helping them through their issues
•
Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
•
Working with internal teams to resolve customer issues
Requirements
The key competencies we’re looking for are:
•
Experience in local and international payment, covering processes, investigation, dispute management
•
Knowledge of Central Bank UAE regulations for payments
•
Knowledge of SWIFT and related processes
•
Cheque processing experience is a plus
•
Good problem-solving skills in situations where there is no clear process or guidance
•
Excellent communication skills and the ability to simplify complex processes for customers
•
Great teamwork and the ability to support others even in a busy environment
•
Flexible and open to an ever-changing environment and passion for working in a startup
•
Perfect spoken and written English
Nice to have
•
Arabic language a plus
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