Key Responsibilities
As a Manager, Specialist Sales within the SME Product Commercialization Europe, you will be responsible for:
•Sales & Revenue Growth: Drive sales of SME products, solutions and related services and initiatives within the market, in line with GDV and revenue targets.
•Adapt and localize solutions and go-to-market approaches to ensure alignment with local market needs, regulatory requirements, and customer preferences, maximizing relevance and commercial success (e.g., Business Bonus localization, partnerships)
•Proactively identify growth opportunities by analyzing market trends, customer needs and performance, and competitive dynamics, and drive strategic initiatives to execute on the SME agenda, ensuring sustained business growth and expansion and market leadership.
•Customer Engagement: Customer relationships are primarily owned by Account Managers and Business Development (BD) teams when an existing relationship is in place. However, the SME Manager, Specialist Sales always working in alignment with the Account Manager and BD teams, is expected to actively engage with both clients and prospects to drive conversations and initiatives that advance the SME agenda, ensuring strategic priorities are effectively executed in the market.
•Own the end-to-end pipeline management, ensuring full accountability for tracking, execution, and delivery of opportunities including SME portfolio optimization opportunities, portfolio acquisition (new-to-SME, flips), as well as defensive strategies (deals renewals, RfPs, etc.)
•Own the tracking and performance analysis of key KPIs, ensuring alignment with business objectives, identifying gaps, and proactively implementing actions to drive continuous improvement and sales effectiveness.
•Collaboration with Internal Teams: Work cross-functionally with Mastercard Sales, Services, account management, Marketing, and product teams to ensure successful product launches, sales enablement, and continuous market adaptation.