As a Patient Access Registrar, you will:
• Demonstrate excellent patient service skills, assist in problem resolution, both internal and external
• Demonstrate world-class, exceptional customer service and set an example of correct phone etiquette
• Promote teamwork and a positive work environment
• Communicate with management when issues arise
• Demonstrate an ability to differentiate between self-empowered troubleshooting issues and escalating issues to management
• Assist with the training of new team members
• Independently solve and identify opportunities for improvement
• Completes follow-up in accordance with department policy.
• Escalate appropriate issues to management
• Verify the accuracy of all insurance information
• Conduct patient account assessments
• Verify insurance eligibility for all patients
• Attempt to ensure patient liabilities are paid in full at the time of service
• Communicate clearly to the patient or patient designee, insurance coverages/benefits, patient financial obligations, and the impact of unpaid services
• Coordinate bed placement according to hospital guidelines and/or given staffing guidelines
• Complete other duties as assigned.