SAP Analyst II - Logistics Execution (EWM / IM / LE / TM)
Location
Argentina
Work mode
remote
Type
full-time
Department
HR
Last seen
31d ago
Type: Contract, per-project.
Location: Remote - within LATAM time zones (GMT-3 to GMT-5) - Remote with meetings across U.S. time zones
Availability: Contractor (40 hours per week)
Job overview
The SAP Analyst II - Logistics Execution provides L2 production support for SAP logistics, warehousing, inventory, and transportation processes across SAP ECC and S/4HANA environments. The role supports day-to-day business operations by resolving incidents, service requests, and break/fix issues through a formal Service Desk model. This is an individual contributor role focused on operational stability, clean-core discipline, minor enhancements, documentation, and effective escalation only when needed.
Key responsibilities
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Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.
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Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.
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Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.
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Perform SAP configuration changes for approved break/fix issues and minor enhancements.
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Coordinate with technical teams when development, integration, or cross-functional SAP support is required.
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Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.
Required experience
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5-8 years of experience in an SAP-related IT support, AMS, or production support role.
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Hands-on experience supporting SAP IM, EWM, LE, and/or TM functional areas.
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Strong logistics knowledge: delivery creation, route/shipping point determination, batch management, directed picking/putaway, shipment creation, freight orders/settlement, and post goods issue.
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Experience with NACE output determination, BRF+, PPF, ALE/IDOC inbound and outbound integration.
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Experience using ServiceNow or a similar ITIL-based service management tool.
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Excellent written and verbal English communication skills.
Preferred experience
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Exposure to SAP ECC and S/4HANA.
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Modern event-based SAP API integration.
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Rev-Trac, Cloud ALM, or similar transport/change tools.
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Oil & Gas, Process Industry, CPG, warehouse, or distribution environments