Location: Remote - within LATAM time zones (GMT-3 to GMT-5) - Remote with meetings across U.S. time zones
Availability: Contractor (40 hours per week)
Job overview
The SAP Analyst II - Operations & Planning provides L2 production support for SAP PP/PI production processes and SAP MM purchasing and inventory management across SAP ECC and S/4HANA environments. The role supports manufacturing, planning, procurement, and materials operations by resolving incidents, service requests, and break/fix issues through the Service Desk. This is an individual contributor role focused on stable operations, minor enhancements, clean-core practices, documentation, and disciplined escalation.
Key responsibilities
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Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.
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Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.
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Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.
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Perform approved SAP configuration changes for break/fix issues and minor enhancements.
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Coordinate with ABAP, integration, master data, and cross-functional teams where needed.
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Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.
Required experience
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5-8 years of SAP experience in production support, AMS, or operational SAP roles.
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Hands-on experience supporting SAP PP/PI production processes and SAP MM purchasing/inventory management.
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Strong PP/PI knowledge: resources, bills of material, master recipes, ATP, MRP, and related functions.
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Strong MM knowledge: source lists, purchasing info records, pricing, outline agreements, PR/PO, approval workflows, material movements, and physical inventory.
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Experience with NACE output determination, BRF+, ALE/IDOC inbound and outbound integration.
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Experience with ServiceNow or a similar ITIL-based ticketing tool and strong English communication skills.
Preferred experience
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Exposure to SAP ECC and S/4HANA.
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Modern event-based SAP API integration.
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Rev-Trac, Cloud ALM, or similar change/transport management tooling.
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Oil & Gas, Process Industry, CPG, manufacturing, or distribution environments.